Contact information

Talk to us

We read every message and answer on business days, normally within 48 hours. Quoting your order number in the first email helps us answer in one go.

Email

service@novatekly.shop

Phone

+49 7031 23697

Post

YVONNE KAROLA BOOK
Brunnenstraße 30/2
25524 Itzehoe
Germany

Before you write

Orders are processed in 1 to 3 business days and delivery is estimated at up to 15 business days. Report a damaged item within 48 hours of delivery, and a parcel that looks lost within 7 days of the expected delivery date. Returns are accepted within 14 days on unworn garments with their tags, and the return postage is covered by us.