Terms of service

The basis of the sale

These terms cover every order placed through novatekly.shop. They sit alongside the Refund and Shipping policies, and where a sentence here is shorter than the policy, the policy applies.

Orders and acceptance

An order is an offer to buy. It becomes binding on us when the dispatch confirmation is sent; until that point we may decline it, for example if a size has sold out or a price was listed in error. Where that happens, any payment already taken is returned in full.

Prices and payment

Prices are shown in US dollars and include the taxes that have to be included at the point of sale. Payment is taken at checkout by our payment provider; card details are never stored on our own systems.

Delivery and risk

Orders are processed in 1 to 3 business days and delivery is estimated at up to 15 business days. Shipping is estimated by distance at checkout. Risk in the goods passes to you when the parcel is delivered to the address supplied on the order.

Returns and cancellation

Unworn garments with their tags can be returned within 14 days of delivery. Damage must be reported within 48 hours of delivery, and a suspected lost parcel within 7 days of the expected delivery date. The full procedure, including the return label, is set out in our Refund Policy.

Our liability

We are responsible for the goods being as described. We are not liable for indirect losses such as lost income or lost opportunity, and nothing in these terms limits the rights you have as a consumer under German and European Union law.

Governing law

These terms are governed by the law of the Federal Republic of Germany, and disputes may be brought before the German courts or the consumer dispute resolution body competent for your place of residence in the European Union.

Who we are

YVONNE KAROLA BOOK
Brunnenstraße 30/2
25524 Itzehoe
Germany
Email: service@novatekly.shop
Phone: +49 7031 23697