Orders are picked and packed at our address in Itzehoe within 1 to 3 business days. Delivery is estimated at up to 15 business days from dispatch, and a tracking reference is emailed as soon as the label is generated.

Postage is not a flat rate: it is estimated at checkout from the distance between our warehouse and the delivery address you enter, and shown in the order summary before you pay.

Report damage within 48 hours of delivery, and a parcel that looks lost within 7 days of the expected delivery date.

Unworn garments with their tags can be returned within 14 days of delivery. Write to service@novatekly.shop with the order number and the style you are sending back, and we will reply with the return label and a short check-list. The return postage is covered by us.

Returned pieces are inspected within 2 business days of arriving in Itzehoe; once they pass, the refund goes back to the payment method used at checkout and usually posts within 5 to 10 working days.

The full terms are on our Refund Policy page.